On-Site Customer Support Specialist – Growth & Impact

ResultsCX Named ‘Major Contender’ in Everest Group; Lipa; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Paid training

Career development programs

Healthcare benefits

Paid time off

Job summary

ResultsCX Lipa is seeking a Customer Service Representative to deliver exceptional support for global brands. You will guide customers with clear instructions and resolve issues with care in a fast-paced, onsite environment.

No prior contact center experience is required; a high school diploma, good typing speed, and basic computer skills are enough. Expect paid training, a collaborative team, and growth opportunities within a purpose-driven workplace.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required—just the drive to learn and succeed.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Active Listening

Empathy

Conflict Resolution

Customer Focus

Problem-Solving

Attention to Detail

Adaptability

Team Collaboration

Education

High School Diploma / Senior High Diploma

Job description

ResultsCX Lipa is seeking a Customer Service Representative to deliver exceptional support for global brands. You will guide customers with clear instructions and resolve issues with care in a fast-paced, onsite environment.

No prior contact center experience is required; a high school diploma, good typing speed, and basic computer skills are enough. Expect paid training, a collaborative team, and growth opportunities within a purpose-driven workplace.