Customer Success & Retention Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Lipa; On-site; PHP 240,000 - 300,000; Full time

Job summary

ResultsCX is hiring a Customer Service Representative in Lipa, Batangas. You will handle inquiries via phone, email, and chat, delivering clear guidance and timely resolutions to customers across a variety of brands.

The role is onsite with shifting schedules, offering paid training and opportunities to grow within a purpose-driven community that values empathy, problem-solving, and excellent service.

Qualifications

• High school or senior high diploma required.
• Minimum 6 months call center experience.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• Willingness to work onsite and on rotating shifts.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools accurately.

Skills

Clear communication

Typing speed 35 WPM

Basic computer navigation

Growth mindset

Willingness to work onsite and shifts

6 months call center experience

Education

High school diploma or senior high

Job description

ResultsCX is hiring a Customer Service Representative in Lipa, Batangas. You will handle inquiries via phone, email, and chat, delivering clear guidance and timely resolutions to customers across a variety of brands.

The role is onsite with shifting schedules, offering paid training and opportunities to grow within a purpose-driven community that values empathy, problem-solving, and excellent service.