Growth-Focused Customer Success & Retention Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 240,000 - 360,000; Full time

Job summary

ResultsCX is seeking a Customer Service Representative at our Lapu-Lapu center to deliver high-quality support via phone, email, and chat, guiding customers with clear instructions and resolving issues with care. You’ll navigate multiple systems, demonstrate empathy, active listening, and a growth mindset.

Onsite work and shifting schedules are required; prior contact center experience is not needed. Join a purpose-driven team with paid training, career development, and a culture that values

Qualifications

• High school or senior high diploma required.
• Strong communication and typing skills (35 WPM).
• Basic computer navigation skills.
• Growth mindset and proactive attitude.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required; drive to learn.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools accurately.

Skills

Strong communication

Typing (35 WPM)

Basic computer navigation

Growth mindset

Proactive attitude

Onsite work readiness

Education

High school diploma

Senior high diploma

Job description

ResultsCX is seeking a Customer Service Representative at our Lapu-Lapu center to deliver high-quality support via phone, email, and chat, guiding customers with clear instructions and resolving issues with care. You’ll navigate multiple systems, demonstrate empathy, active listening, and a growth mindset.

Onsite work and shifting schedules are required; prior contact center experience is not needed. Join a purpose-driven team with paid training, career development, and a culture that values