Multichannel Customer Service Specialist

ResultsCX Named ‘Major Contender’ in Everest Group; Santo Tomas; On-site; PHP 240,000 - 360,000; Full time

Job summary

ResultsCX in Lipa, Batangas, invites you to join as a Customer Service Representative. You will interact with customers via phone, email, and chat, delivering clear instructions and solutions while maintaining high service standards.

You will work onsite, on shifting schedules, and benefit from paid training and opportunities for growth within a supportive, performance-driven culture.

Qualifications

• High school senior high diploma required.
• Excellent communication skills and typing speed of at least 35 WPM.
• Basic computer navigation skills.
• Growth mindset and proactive attitude.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools accurately.

Skills

Communication skills

Typing 35 WPM

Basic computer navigation

Growth mindset

Willingness to work onsite

Shifting schedules

Education

High school diploma / Senior high diploma

Job description

ResultsCX in Lipa, Batangas, invites you to join as a Customer Service Representative. You will interact with customers via phone, email, and chat, delivering clear instructions and solutions while maintaining high service standards.

You will work onsite, on shifting schedules, and benefit from paid training and opportunities for growth within a supportive, performance-driven culture.