On-Site Customer Experience Teammate

TaskUs; Imus; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Scholarship program for children

Enhanced health benefits (HMO) for up2

Free Wellness & Resiliency programs

Retirement savings with company match

On-site gym & recreational areas

Free food on-site

Job summary

TaskUs Imus is seeking a Customer Service Representative to join our Lizzy's Nook site in Imus. You will handle inbound/outbound calls, email and live chat, and ensure excellent customer experience on a per-interaction basis.

Requirements include at least 1 year of BPO experience or two years of college, strong communication, typing 30 WPM with 90% accuracy, and the ability to work in cyclical schedules while meeting KPIs. On-site work is required at 2F Lumina Point Mall, Imus.

Qualifications

• At least 1 year of BPO experience, or two years of college if no BPO experience.
• Phone, email and live chat support experience is a plus; more experience in customer service, sales, billing, collections and technical support is welcome.
• Willingness to work on cyclical schedules.
• Strong verbal and written communication and comprehension skills.
• Typing test: 30 WPM with 90% accuracy.
• Computer literate; proficient in Windows, Mac, MS Office and Google apps.
• Self-motivated; able to work independently and in cross-functional teams.
• Flexible and able to adjust to frequent process changes and work under pressure.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat.
• Filter content from the client’s website.
• Perform data and research tasks.
• Provide basic troubleshooting support.
• Manage and resolve customer complaints.
• Identify and elevate priority issues.
• Route calls and document interactions per SOP.
• Meet client KPIs and ensure high customer satisfaction.
• Contribute to continuous improvement and share feedback.

Skills

Verbal communication

Written communication

Typing 30 WPM

Problem solving

Multitasking

Attention to detail

Self-motivated

Team collaboration

Education

Two years of college education

Tools

Windows OS

Apple OS X

Microsoft Office

Google Apps

Job description

TaskUs Imus is seeking a Customer Service Representative to join our Lizzy's Nook site in Imus. You will handle inbound/outbound calls, email and live chat, and ensure excellent customer experience on a per-interaction basis.

Requirements include at least 1 year of BPO experience or two years of college, strong communication, typing 30 WPM with 90% accuracy, and the ability to work in cyclical schedules while meeting KPIs. On-site work is required at 2F Lumina Point Mall, Imus.