On-Site Customer Experience Specialist - Bohol

TaskUs; Tagbilaran; On-site; PHP 268,000 - 379,000; Full time

Benefits offered by this job

Scholarship program for your children

Enhanced health benefits (HMO) for up

Free Wellness & Resiliency programs

Retirement savings with company match

Job summary

TaskUs is hiring a Customer Service Representative for the Bohol office at Lizzy's Playground. As a Teammate, you will deliver exceptional customer experiences across calls, emails, and live chat while adhering to client guidelines and performance metrics.

The role emphasizes accurate communication, problem solving, and maintaining confidentiality of logins/passwords, with on-site work in Tagbilaran City. The team collaborates to ensure high customer satisfaction and continuous improvement.

Qualifications

• One year of BPO experience required.

Responsibilities

• Handle inbound/outbound calls and emails.
• Provide accurate responses via live chat and email.
• Resolve customer queries per SOPs and KPIs.
• Record interactions and escalate issues when needed.

Job description

TaskUs is hiring a Customer Service Representative for the Bohol office at Lizzy's Playground. As a Teammate, you will deliver exceptional customer experiences across calls, emails, and live chat while adhering to client guidelines and performance metrics.

The role emphasizes accurate communication, problem solving, and maintaining confidentiality of logins/passwords, with on-site work in Tagbilaran City. The team collaborates to ensure high customer satisfaction and continuous improvement.