TaskUs Imus - Customer Service Representative

GrowthHire Strategies; Cavite City; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A leading outsourcing firm is looking for Customer Service Representatives to join their team in Cavite. You will be responsible for handling customer inquiries through calls, email, and live chat, ensuring satisfaction while meeting KPIs. Candidates need at least one year of BPO experience and must reside within specified areas. This position offers the flexibility of onsite or virtual work.

Qualifications

• At least 1-year BPO experience is required.
• HS/SHS Diploma (Old and New Curriculum) is necessary.
• Must reside within Cavite, Laguna, Paranaque, Pasay, or Muntinlupa.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support.
• Manage and resolve customer complaints.
• Meet and exceed client mandated KPIs.

Skills

BPO experience

Customer service

Troubleshooting techniques

Education

HS/SHS Diploma

Job description

TaskUs Imus is leveling up—because we’re growing again! With Apply ONSITE or VIRTUAL - the choice is yours!

Campaign: Ecommerce Campaign (HYBRID, Blended)

Job Requirements

• At least 1-year BPO experience (Required)
• HS/SHS Diploma(Old and New Curriculum)
• Must be residing within CAVITE, LAGUNA, PARANAQUE, PASAY, MUNTINLUPA ONLY. Applicants from other locations are not accepted.
• Can start ASAP

Responsibilities

As a Teammate (Customer Service Representative), your responsibilities are to:

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and elevate priority issues.
• Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• Meet and exceed client mandated KPIs (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Guarantee that all logins and passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated trainings and/or seminars.
• Have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Provide feedback to management on possible problems or areas of improvement.
• Perform other duties as assigned by management.

Why Join TaskUs?

Join TaskUs, Business Intelligence’s 2022 “Best Place to Work,