Customer Experience Specialist

TaskUs; Imus; In loco; PHP 201.000 - 335.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Great benefits package

Professional growth opportunities

Inclusive workplace

Descrizione del lavoro

TaskUs, a leading provider of outsourced digital services, is seeking a Teammate in Imus, Philippines. You will deliver exceptional customer service across phone, email, and live chat, using Zendesk and internal tools to resolve inquiries efficiently.

Ideal candidates are high school graduates with fluent English, strong computer skills, and the ability to adapt in a fast-paced BPO environment. The role offers competitive pay, comprehensive benefits, and opportunities for professional growth

Competenze

• Must be at least a high school graduate.
• Fluent in English and proficient in reading and writing in English.
• Computer literate with proficiency in Windows OS, Mac OS, Microsoft Office and Google applications.

Mansioni

• Deliver exceptional customer service by addressing inquiries promptly across phone, email, and live chat.
• Research and provide accurate, timely responses using internal docs and resources.
• Navigate documentation to deliver world-class service and escalate issues when needed.
• Identify and escalate priority or unresolved issues to internal teams.

Conoscenze

Windows OS

Mac OS

Microsoft Office

Google Apps

Zendesk

Slack

English language

Formazione

High School Diploma

Strumenti

Zendesk

Slack

Descrizione del lavoro

TaskUs, a leading provider of outsourced digital services, is seeking a Teammate in Imus, Philippines. You will deliver exceptional customer service across phone, email, and live chat, using Zendesk and internal tools to resolve inquiries efficiently.

Ideal candidates are high school graduates with fluent English, strong computer skills, and the ability to adapt in a fast-paced BPO environment. The role offers competitive pay, comprehensive benefits, and opportunities for professional growth