Bilingual Customer Support Specialist (EN/ES) | Equity & Bonus

Gratitude Jobs Ahead Hr Inc; Muntinlupa; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Equity incentives

Performance bonus

Incentives

HMO

Annual company trip

Free meals

Sleeping quarters

Job summary

Gratitude Jobs Ahead Hr Inc in Muntinlupa is seeking a dedicated bilingual customer support professional to join our onsite team. The role requires 3-5 years of experience and a Bachelor’s degree, with fluency in English and Spanish to assist Spanish-speaking customers and resolve inquiries.

You will document interactions, share product insights with marketing, and collaborate with teammates to raise service quality. On-site presence and adaptability are essential.

Qualifications

• Bachelor’s degree in a relevant field.
• 3–5 years of experience in customer support.
• Bilingual in English and Spanish with strong communication skills.
• Customer-oriented attitude with patience and adaptability.
• Ability to multitask and manage time effectively.

Responsibilities

• Assist customers in both English and Spanish, providing exceptional service and support.
• Communicate product features and resolve inquiries to enhance customer satisfaction.
• Collaborate with teammates to improve overall service quality and streamline processes.
• Document customer interactions accurately in the system to maintain comprehensive records.
• Support marketing and promotional activities targeted at Spanish-speaking customers.

Skills

English-Spanish bilingual

Education

Bachelor’s degree

Job description

Gratitude Jobs Ahead Hr Inc in Muntinlupa is seeking a dedicated bilingual customer support professional to join our onsite team. The role requires 3-5 years of experience and a Bachelor’s degree, with fluency in English and Spanish to assist Spanish-speaking customers and resolve inquiries.

You will document interactions, share product insights with marketing, and collaborate with teammates to raise service quality. On-site presence and adaptability are essential.