Customer Care Specialist - Equity & Bonus, HMO Included

Gratitude Jobs Ahead Hr Inc; Muntinlupa; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual company trip

Free meals

Sleeping quarters

Job summary

Gratitude Jobs Ahead Hr Inc. is seeking a Customer Service Associate for an on-site role in Muntinlupa. The position requires 1-3 years of customer service experience and a Bachelor's degree (preferred).

You will assist customers with inquiries, resolve issues, and document interactions to improve service quality. The role offers full-time hours, a fast-paced environment, and opportunities for rewards such as performance bonuses, incentives, and health benefits (HMO).

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1-3 years of experience in customer service.
• Strong communication skills, problem-solving abilities, and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Patience, empathy, and a positive attitude toward customer interactions.
• Fast-paced environment requiring adaptability.

Responsibilities

• Assist customers with inquiries, complaints, and product-related questions.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and feedback to improve service processes.
• Collaborate with team members to enhance the overall customer experience.
• Maintain up-to-date knowledge of company products and services.

Skills

Communication skills

Problem-solving

Attention to detail

Education

Bachelor’s degree or equivalent

Job description

Gratitude Jobs Ahead Hr Inc. is seeking a Customer Service Associate for an on-site role in Muntinlupa. The position requires 1-3 years of customer service experience and a Bachelor's degree (preferred).

You will assist customers with inquiries, resolve issues, and document interactions to improve service quality. The role offers full-time hours, a fast-paced environment, and opportunities for rewards such as performance bonuses, incentives, and health benefits (HMO).