On-Call Bank Service Officer & Compliance Expert

RCBC; Quezon City; On-site; PHP 280,000 - 420,000; Full time

Job summary

RCBC is seeking an absentee-based professional to cover Business Center operations, ensuring strict compliance with bank policies and external regulations while delivering excellent customer service aligned with business objectives.

Willing to be assigned at Quezon Ave and other branches, you should hold a four-year degree in business or related field, possess extensive knowledge of branch operations, and be capable of performing compliance reviews and ad hoc tasks as needed.

Qualifications

• Knowledge of bank policies and procedures for branch operations.
• Experience delivering customer service in banking or sales environments.
• Ability to handle compliance-related tasks and perform reviews.
• Willingness to work across multiple branches within the assignment area.

Responsibilities

• Cover in the absence of Service Manager/Service Officer/Service Associate roles.
• Assist in compliance reviews on a case-by-case basis as assigned by Regional Service Head.
• Perform ad hoc tasks such as investigations, account reconciliations, or ATM duties as directed by District Service Head.
• Ensure BC transactions are processed within policy limits and required authorities.

Skills

Banking policies

Customer service

Sales experience

Branch operations

Education

Bachelor's degree in business or related

Job description

RCBC is seeking an absentee-based professional to cover Business Center operations, ensuring strict compliance with bank policies and external regulations while delivering excellent customer service aligned with business objectives.

Willing to be assigned at Quezon Ave and other branches, you should hold a four-year degree in business or related field, possess extensive knowledge of branch operations, and be capable of performing compliance reviews and ad hoc tasks as needed.