On-Call Banking Service Officer (Makati)

RCBC; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

RCBC in Makati is seeking personnel to cover absentee Service Manager, Service Officer, and Service Associate roles, ensuring adherence to bank policies, AMLA rules, and external regulations. The role supports customer service initiatives aimed at total customer satisfaction and may require assignments to different branches within the area.

The position requires a 4-year degree in business or related field, strong knowledge of bank procedures, and a background in banking sales is a plus.

Qualifications

• Must have strong customer service skills within a banking environment.
• Solid knowledge of bank policies and branch operations.
• Experience with compliance and regulatory requirements is preferred.

Responsibilities

• Provide absentee coverage for Service Manager, Service Officer, and Service Associates.
• Assist in case-by-case compliance reviews as directed by Regional Service Head.
• Perform ad hoc tasks such as investigations, recap of unbalanced accounts, and ATM duties as assigned.
• Ensure branch transactions are processed within policy limits and required approvals.

Skills

Customer service

Banking operations

Regulatory compliance

Branch operations knowledge

Sales experience

Education

Bachelor's degree in Business or related field

Job description

RCBC in Makati is seeking personnel to cover absentee Service Manager, Service Officer, and Service Associate roles, ensuring adherence to bank policies, AMLA rules, and external regulations. The role supports customer service initiatives aimed at total customer satisfaction and may require assignments to different branches within the area.

The position requires a 4-year degree in business or related field, strong knowledge of bank procedures, and a background in banking sales is a plus.