Offshore Team Lead: KPI Coach & Client Liaison

MicroSourcing International; Cebu City; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Team Leader to oversee an offshore team from Cebu, onsite with shifting schedules. You will coordinate with clients, monitor KPIs, coach staff, manage attendance, and ensure policy adherence while reporting to the Operations Manager.

The role emphasizes frontline client interaction and operational leadership. Ideal candidates have strong English communication, at least 2 years in a leadership role, and direct client-facing experience.

Qualifications

• Strong English and communication skills, both written and verbal.
• 2+ years of experience in a leadership role.
• Direct client-facing experience.

Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issuing corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making - attendance reports and trends, schedule adherence and other reports.
• Develop reports/processes that improve offshore project planning and performance.
• All other duties as assigned.

Skills

Strong English

Leadership experience

Client-facing

Job description

MicroSourcing is seeking a Team Leader to oversee an offshore team from Cebu, onsite with shifting schedules. You will coordinate with clients, monitor KPIs, coach staff, manage attendance, and ensure policy adherence while reporting to the Operations Manager.

The role emphasizes frontline client interaction and operational leadership. Ideal candidates have strong English communication, at least 2 years in a leadership role, and direct client-facing experience.