Client Service Leader - Offshore Ops & KPI Champion

MicroSourcing International; Manila; On-site; PHP 781,000 - 1,339,000; Full time

Benefits offered by this job

Healthcare from day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing, MOA, Pasay City, is seeking a Client Service Leader to coordinate with the client on offshore team status, monitor KPIs, and oversee attendance, while providing day-to-day operational support. The role emphasizes leadership, coaching, policy implementation, and timely reporting to the Operations Manager.

MicroSourcing offers competitive rewards, healthcare from day one, paid time-off with cash conversion, group life insurance, and growth opportunities in a collaborative, inclusive

Qualifications

• 1+ year of leadership experience.
• Strong English and communication skills (verbal and written).
• Able to coordinate with clients and teams.

Responsibilities

• Coordinate with the client regarding offshore team status.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issue corrective actions.
• Monitor and track daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making.
• Develop reports/processes to improve offshore project planning and performance.
• All other duties as assigned

Skills

Leadership

Communication

English proficiency

Job description

MicroSourcing, MOA, Pasay City, is seeking a Client Service Leader to coordinate with the client on offshore team status, monitor KPIs, and oversee attendance, while providing day-to-day operational support. The role emphasizes leadership, coaching, policy implementation, and timely reporting to the Operations Manager.

MicroSourcing offers competitive rewards, healthcare from day one, paid time-off with cash conversion, group life insurance, and growth opportunities in a collaborative, inclusive