Client Operations Lead - Offshore Team Coach

MicroSourcing International; Cebu City; On-site; PHP 400,000 - 640,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is hiring a Client Service Officer to join our Cebu IT Tower team onsite with shifting schedules. Excellent English skills and prior leadership experience are required.

You will coordinate with clients, monitor KPIs, supervise staff, handle attendance, and provide day-to-day operational support while reporting to the Operations Manager. The role offers a collaborative environment with career growth, healthcare coverage from day one, and performance bonuses as part of competitive

Qualifications

• Strong English and communication skills, both written and verbal (REQUIRED).
• 2+ years of experience in a leadership role.
• Direct client-facing experience.

Responsibilities

• Coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issuing corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making.
• Develop reports/processes that increase the ability to plan performance results.
• All other duties as assigned

Skills

Strong English

Leadership

Client-facing experience

Job description

MicroSourcing is hiring a Client Service Officer to join our Cebu IT Tower team onsite with shifting schedules. Excellent English skills and prior leadership experience are required.

You will coordinate with clients, monitor KPIs, supervise staff, handle attendance, and provide day-to-day operational support while reporting to the Operations Manager. The role offers a collaborative environment with career growth, healthcare coverage from day one, and performance bonuses as part of competitive