Team Leader - Client Ops & Account Management

MicroSourcing International; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare from day one

Performance bonus

Paid time-off with cash conversion

Life insurance

Job summary

MicroSourcing International is seeking a Team Leader | Account Manager for onsite work at MOA, Pasay City. You will coordinate with the client regarding offshore team status, implement KPIs, monitor performance, and provide day-to-day operational support. Strong English communication and leadership experience are required.

The role offers competitive rewards, healthcare coverage from day one, and opportunities for career growth within a collaborative environment.

Qualifications

• Leadership experience in a supervisory role.
• Strong English communication skills, written and verbal.
• Experience coordinating with clients and offshore teams.

Responsibilities

• Coordinate with the client on offshore team status.
• Implement and monitor KPIs.
• Monitor team performance and coaching sessions.
• Track daily attendance and ensure compliance with policies.
• Report to the Operations Manager and Head of Operations.
• Prepare and maintain management reports and analytics.

Skills

Leadership

Team coordination

English communication

Job description

MicroSourcing International is seeking a Team Leader | Account Manager for onsite work at MOA, Pasay City. You will coordinate with the client regarding offshore team status, implement KPIs, monitor performance, and provide day-to-day operational support. Strong English communication and leadership experience are required.

The role offers competitive rewards, healthcare coverage from day one, and opportunities for career growth within a collaborative environment.