Ocean Customer Experience Specialist WSA - Spanish

Maersk Global Service Centres (Philippines) Ltd.; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Maersk in Pasig City, Philippines, is seeking a customer service professional to join our multinational logistics team. You will handle daily issue resolutions via email and chat, ensuring quality of service while assisting peers with process challenges.

The role requires 1–2 years of customer service experience in shipping/logistics or BPO, plus fluency in Spanish and English. A hybrid/RTO work setup, MS Office proficiency, and willingness to work night shifts are essential.

Qualifications

• Fluent in Spanish and English language.
• 1–2 years related experience in customer service.
• Open to those with Spanish language training.
• Bachelor's Degree graduate; college undergraduates considered.
• MS Office Proficient.
• Willing to work permanent night shift.
• Willing to work in Estancia, Pasig City.
• Hybrid/RTO work setup.
• Team player and adaptable.

Responsibilities

• Handle daily issue resolutions via email and chat, ensuring quality of service.
• Support peers with technical or process challenges.
• Prepare export/import documents and submit timely to stakeholders.
• Adhere to IOPs and deviations with stakeholders.
• Focus on data quality to meet SLAs.
• May train new hires on the process(es).
• May perform root cause analyses during escalations.

Skills

Fluent Spanish

Fluent English

Customer service

Team player

Education

Bachelor's Degree

Undergraduate students considered

Tools

MS Office Proficient

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen.

You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities:

• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
• May support peers with technical or process related challenges during process execution.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders.
• Adheres to IOPs and deviations to be checked prior with stakeholders.
• Focuses on data quality to ensure SLAs are met.
• Up-to-date understanding/training of Process and IOPs to create documentation.
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).

Who are we looking for:

• Fluent in Spanish and English language.
• With at least 1-2 years related experience in customer service handling/support in Shipping and Logistics Industry, BPO Industry or from other industries.
• Open to those who had Spanish Language Training/Class.
• Bachelor's Degree Graduate, college undergraduates can be considered.
• MS Office Proficient.
• Amenable to work on a permanent nightshift schedule.
• Willing to work in Estancia, Pasig City.
• Amenable to work on a Hybrid/RTO work set up.
• Highly adaptable to new processes and a team player.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.