Ocean Export Solutions Specialist - Customer & Ops Lead

Rhenus SE & Co.; Pasay; Presencial; PHP 360.000 - 720.000; Jornada completa

Descripción de la vacante

Rhenus SE & Co. is seeking a Logistics Team Leader to oversee customer contact, issue resolution, and KPI-driven operations. The role emphasizes accurate documentation, timely customs processing, and proactive communication with consignees and internal teams.

You will coordinate with Origin and Destination offices, monitor service quality, and support AR/AP processes. A Bachelor’s degree in a related field and 3+ years of leadership experience are required.

Formación

• Bachelor’s degree in Logistics, Transport Management, Supply Chain Management, or a related field.
• Excellent verbal and written communication in English and local language.
• Minimum 3 years’ experience in team leadership within logistics or freight forwarding.
• Strong knowledge of local and international freight forwarding, shipping processes, and customs regulations.
• Experience in pricing, procurement and rate management for ocean freight operations.
• Proficient with industry-standard logistics software and tools.
• Customer-focused with analytical and problem-solving skills.

Responsabilidades

• Verify HB/L types and ensure accurate documentation before cargo release.
• Meet on-time KPI requirements and deadlines.
• Explain shipping and customs procedures clearly to consignees and resolve inquiries.
• Provide timely solutions for operational issues and escalations.
• Ensure timely customs processing and status updates in ERP/operational systems.
• Coordinate with Origin, Destination, and related departments to maintain service quality.
• Generate and submit on-time reports per customer requirements and service levels.
• Monitor accounts receivable/payable in the operational system and liaise with Accounting.

Conocimientos

Leadership

Communication

Customer service

Analytical thinking

Problem-solving

Educación

Bachelor's degree in Logistics/Transport Management/Supply Chain

Descripción del empleo

Rhenus SE & Co. is seeking a Logistics Team Leader to oversee customer contact, issue resolution, and KPI-driven operations. The role emphasizes accurate documentation, timely customs processing, and proactive communication with consignees and internal teams.

You will coordinate with Origin and Destination offices, monitor service quality, and support AR/AP processes. A Bachelor’s degree in a related field and 3+ years of leadership experience are required.