Ocean CX Specialist (Spanish Speaker)

A.P. Moller - Maersk; Pasig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Maersk, a global leader in logistics, is seeking an Ocean Customer Experience Specialist (Spanish Speaker) based in Pasig, Philippines. You will interact with international colleagues and customers to deliver exceptional service in a fast-paced global environment.

The role focuses on customer channel management, case handling, onboarding, and maintaining strong customer relationships. You will work with a diverse team and be supported to grow your career in a multinational setting.

Qualifications

• Fluency in Spanish for customer communications.
• Experience in handling customer inquiries and service delivery.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer channels and cases.
• Support onboarding and relationship management.
• Handle contracts and disputes as needed.
• Collaborate with global teams to ensure consistent service.

Skills

Spanish language

Customer service

Job description

Maersk, a global leader in logistics, is seeking an Ocean Customer Experience Specialist (Spanish Speaker) based in Pasig, Philippines. You will interact with international colleagues and customers to deliver exceptional service in a fast-paced global environment.

The role focuses on customer channel management, case handling, onboarding, and maintaining strong customer relationships. You will work with a diverse team and be supported to grow your career in a multinational setting.