Ocean CX Leader: Drive Service & Growth

Maersk; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Maersk in Pasig, Philippines is seeking a seasoned Leader for Customer Experience to ensure top-tier service across a cluster of customers. You will drive relationship-building, pipeline management, and continuous improvement, coordinating with internal teams to meet targets.

The role requires 5+ years in leadership within shipping, logistics, or related BPO ops, strong English communication, and a willingness to work a midshift. A Bachelor's degree is required.

Qualifications

• At least 5 years of strong leadership experience in Customer Service.
• Relevant experience in Shipping, Supply Chain, Logistics or BPO operations.
• Performance and Change Management skills.
• Learning Competencies.
• Talent Building skills.
• Excellent English communication skills both in written and verbal.
• Bachelor's Degree graduate.
• Willing to work on a midshift schedule.

Responsibilities

• Ensures consistent delivery in line with the brand.
• Contributes to the Commercial Pipeline Management.
• Drives and builds strong relationships with customers.
• Plans and deploys the understanding of customers' businesses and needs to the Customer Experience Organisation.
• Reviews team performance and identifies possible issues in order to provide a better service.
• Drives overall continuous improvement opportunities and Change management.
• Delivers agreed sales targets based on quote follow up and assigned internal sales customers ensuring a focus on segmentation drivers.
• Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster.

Skills

Leadership

Customer Service

Shipping Knowledge

Logistics Experience

English Skills

Education

Bachelor's Degree

Job description

Maersk in Pasig, Philippines is seeking a seasoned Leader for Customer Experience to ensure top-tier service across a cluster of customers. You will drive relationship-building, pipeline management, and continuous improvement, coordinating with internal teams to meet targets.

The role requires 5+ years in leadership within shipping, logistics, or related BPO ops, strong English communication, and a willingness to work a midshift. A Bachelor's degree is required.