Ocean CX Team Lead — Global Logistics & Service Excellence

Maersk; Manila; On-site; PHP 1,004,000 - 1,451,000; Full time

Job summary

Maersk is seeking an Ocean Customer Experience Team Leader in Pasig City, onsite. You will lead the CX team, drive customer satisfaction, resolve escalations, and continuously improve service processes to meet business goals and retention targets.

The candidate should have 7+ years in CX or related leadership roles within logistics/shipping, be proficient in Salesforce and MS Office, and be available for a midshift schedule. A four-year degree is required.

Qualifications

• 7+ years in Customer Experience, Operations, or Commercial leadership roles.
• Experience leading CX or service organizations in logistics, supply chain, or shipping.
• Willing to work onsite in Pasig City and on a midshift schedule.

Responsibilities

• Team Management
• Customer Service Excellence
• Performance Monitoring & Reporting (CSAT, NPS, CES, FCR, SLAs)
• Process Improvement
• Customer Advocacy
• Quality Assurance
• Cross-Functional Collaboration

Skills

Team Management

Customer Service

CX Metrics

Process Improvement

Cross-Functional

Salesforce Proficiency

Excel

Education

Graduate of 4 year course

Tools

MS Office

Job description

Maersk is seeking an Ocean Customer Experience Team Leader in Pasig City, onsite. You will lead the CX team, drive customer satisfaction, resolve escalations, and continuously improve service processes to meet business goals and retention targets.

The candidate should have 7+ years in CX or related leadership roles within logistics/shipping, be proficient in Salesforce and MS Office, and be available for a midshift schedule. A four-year degree is required.