NWMNL - Front Office - Front Office Associate

Rosewood Hotel Group; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

New World Makati Hotel is seeking a Front Office Associate to deliver quality guest service through check‑in/check‑out, room assignments, and reservations. The role requires attention to detail, strong communication, and a courteous attitude.

Experience in front office operations and familiarity with MS Office and OPERA are assets. Ideal candidates will manage VIP lists, support service centers, and uphold security and billing accuracy.

Qualifications

• Hands-on experience in front office operations.
• Strong communication and guest service skills.
• Familiarity with hotel services and procedures; OPERA knowledge is an advantage.
• At least 1 year in a similar role preferred.

Responsibilities

• Maximize room sales and assist VIP/pre-registered guests.
• Coordinate with service centers and maintain security for room keys.
• Handle check-in/check-out efficiently and ensure accurate billing.
• Process early arrivals, settle charges, and prepare reports.
• Maintain an organized workspace and uphold brand standards.
• Participate in meetings, training, and recruit/talent initiatives as needed.

Skills

Front office ops

Guest service

Check-in/out

Communication

Basic computer

OPERA knowledge

MS Office

Tools

Microsoft Office

OPERA PMS

Job description

Job Description:

Job Description

The Front Office Associate ensures quality service for guests throughout their stay. He or she is responsible for performing check-in and check-out procedures, assigning rooms, handling reservations, and collaborating with hotel staff. A strong candidate should demonstrate attention to detail, excellent communication skills, basic computer proficiency, and a courteous attitude.

The ideal candidate should have hands‑on experience and a thorough knowledge of front office operations. He or she must be able to deliver exceptional guest service by efficiently managing check‑ins, room assignments, and guest requests while ensuring accurate billing and compliance with hotel procedures. The candidate should also possess strong communication, organizational, and multitasking skills, proficiency in Microsoft Office applications, familiarity with hotel services, and preferably at least one year of experience in a similar role. Knowledge of OPERA is an advantage.

Key responsibilities include maximizing room sales, assisting VIP and pre-registered guests, coordinating with service centers, and maintaining security protocols for room keys. The role also supports operational efficiency through adherence to policies, participation in meetings and training sessions, maintenance of an organized workspace, and escalation of issues when necessary. Night shift duties include processing early arrivals, settling charges, preparing reports, and managing VIP lists. Additional responsibilities involve complying with company policies, contributing to departmental efficiency, supporting recruitment and talent development initiatives, and upholding brand integrity.

Other Standard Responsibilities:

• Comply with company policies


• Work within all pre‑set budgetary limits


• Drive and contribute to overall departmental efficiency


• Motivate and develop team members


• Maintain confidentiality of documents, matters, and techniques


• Model the company’s culture at all times


• Perform other tasks as necessary or required

About Us

New World Makati Hotel is a world‑class deluxe hotel located in the heart of Makati. With a thoroughly modern vibe and hints of Oriental influence, the hotel features 578 guestrooms and suites with Residence Club executive floor accommodation, a business center, sophisticated dining options, a well‑equipped fitness center with sauna and spa, an outdoor swimming pool, and 1,800 square meters of dynamic function space for meetings and conferences.

The hotel is located directly across Greenbelt, the country’s premier lifestyle shopping centre. It is also nine kilometres from Ninoy Aquino International Airport and within steps of many embassies, as well as Manila’s top business addresses and upscale shopping venues.

New World Makati Hotel is part of New World Hotels & Resorts properties, designed for discerning business travellers and vacationers and offers deluxe business hotels and resorts in China and Asia destinations.

Every New World Hotels & Resorts property provides not only a place to stay but also a gateway from the hustle and bustle of city life. Guests will discover a world where the experience is always warm and the care is genuine. Indeed, New World Hotels & Resorts properties are known to be retreats for travellers who desire convenience, privacy and the highest standards of comfort and personalised services.

General Information

Country/Region: Philippines

Province/City: Makati City

Hiring Entity: New World Makati Hotel

Department: Rooms - Front Office

Job Type: Full‑time Permanent