Guest Experience Front Desk Associate

Rosewood Hotel Group; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

New World Makati Hotel in Makati, Philippines, seeks a Front Office Associate to ensure high-quality guest service throughout stays. You will manage check-ins/outs, room assignments, reservations, and collaboration with hotel staff to deliver seamless experiences.

The role demands attention to detail, excellent communication, and a courteous attitude, with familiarity in Microsoft Office and OPERA as a plus. Night shifts involve VIP handling and reporting duties.

Qualifications

• Hands-on experience in front office operations.
• Knowledge of OPERA is an advantage.
• Proficiency in Microsoft Office applications.
• Excellent communication and courteous attitude.
• At least one year of experience in a similar role.

Responsibilities

• Perform check-in and check-out procedures and assign rooms.
• Handle reservations and coordinate with hotel staff.
• Maximize room sales and assist VIP/pre-registered guests.
• Maintain security protocols for room keys.
• Prepare reports and manage VIP lists during night shift.
• Adhere to policies and participate in meetings and training.

Skills

Attention to detail

Communication skills

Customer service

Computer literacy

Tools

OPERA

Microsoft Office

Job description

New World Makati Hotel in Makati, Philippines, seeks a Front Office Associate to ensure high-quality guest service throughout stays. You will manage check-ins/outs, room assignments, reservations, and collaboration with hotel staff to deliver seamless experiences.

The role demands attention to detail, excellent communication, and a courteous attitude, with familiarity in Microsoft Office and OPERA as a plus. Night shifts involve VIP handling and reporting duties.