NWMNL - Front Office - Front Office Associate

Rosewood Hotel Group; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Rosewood Hotel Group invites applications for a Front Office Associate to deliver premium guest service in the Philippines. The role includes check-in/check-out, room assignment, reservations, and cross-department coordination to ensure a seamless guest experience.

The successful candidate will demonstrate attention to detail, excellent communication, and a courteous attitude, with basic computer skills and familiarity with hotel services.

Qualifications

• Hands-on front office experience.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office suite.
• Familiarity with hotel services; OPERA is a plus.

Responsibilities

• Perform check-in and check-out procedures.
• Assign rooms and handle reservations.
• Collaborate with hotel staff to ensure guest satisfaction.
• Maximize room sales and assist VIP/pre-registered guests.
• Process late/early arrivals and settle charges during night shift.
• Maintain organized workspace and adherence to policies.
• Escalate issues when necessary.
• Support recruitment and talent development initiatives.
• Uphold brand integrity.

Skills

Attention to detail

Excellent communication

Basic computer proficiency

Customer service

OPERA knowledge

Tools

Microsoft Office

Job description

The Front Office Associate ensures quality service for guests throughout their stay. He or she is responsible for performing check-in and check-out procedures, assigning rooms, handling reservations, and collaborating with hotel staff. A strong candidate should demonstrate attention to detail, excellent communication skills, basic computer proficiency, and a courteous attitude.

The ideal candidate should have hands‑on experience and a thorough knowledge of front office operations. He or she must be able to deliver exceptional guest service by efficiently managing check-ins, room assignments, and guest requests while ensuring accurate billing and compliance with hotel procedures. The candidate should also possess strong communication, organizational, and multitasking skills, proficiency in Microsoft Office applications, familiarity with hotel services, and preferably at least one year of experience in a similar role. Knowledge of OPERA is an advantage.

Key responsibilities include maximizing room sales, assisting VIP and pre‑registered guests, coordinating with service centers, and maintaining security protocols for room keys. The role also supports operational efficiency through adherence to policies, participation in meetings and training sessions, maintenance of an organized workspace, and escalation of issues when necessary. Night shift duties include processing early arrivals, settling charges, preparing reports, and managing VIP lists.

Additional responsibilities involve complying with company policies, contributing to departmental efficiency, supporting recruitment and talent development initiatives, and upholding brand integrity.

Other Standard Responsibilities:

• Comply with company policies
• Work within all pre‑set budgetary limits
• Drive and contribute to overall departmental efficiency
• Motivate and develop team members
• Maintain confidentiality of documents, matters, and techniques
• Model the company’s culture at all times
• Perform other tasks as necessary or required