Front Office Associate

Rosewood Hotel Group; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

New World Makati Hotel in Makati, Philippines, seeks a Front Office Associate to ensure high-quality guest service throughout stays. You will manage check-ins/outs, room assignments, reservations, and collaboration with hotel staff to deliver seamless experiences.

The role demands attention to detail, excellent communication, and a courteous attitude, with familiarity in Microsoft Office and OPERA as a plus. Night shifts involve VIP handling and reporting duties.

Qualifications

• Hands-on experience in front office operations.
• Knowledge of OPERA is an advantage.
• Proficiency in Microsoft Office applications.
• Excellent communication and courteous attitude.
• At least one year of experience in a similar role.

Responsibilities

• Perform check-in and check-out procedures and assign rooms.
• Handle reservations and coordinate with hotel staff.
• Maximize room sales and assist VIP/pre-registered guests.
• Maintain security protocols for room keys.
• Prepare reports and manage VIP lists during night shift.
• Adhere to policies and participate in meetings and training.

Skills

Attention to detail

Communication skills

Customer service

Computer literacy

Tools

OPERA

Microsoft Office

Job description

Front Office Associate

General Information Country/Region

Philippines Province/City Makati City

Hiring Entity New World Makati Hotel Department

Rooms - Front Office Job Type Full-time Permanent

Job Description The Front Office Associate ensures quality service for guests throughout their stay.

He or she is responsible for performing check-in and check-out procedures, assigning rooms, handling reservations, and collaborating with hotel staff. A strong candidate should demonstrate attention to detail, excellent communication skills, basic computer proficiency, and a courteous attitude. The ideal candidate should have hands‑on experience and a thorough knowledge of front office operations.

He or she must be able to deliver exceptional guest service by efficiently managing check-ins, room assignments, and guest requests while ensuring accurate billing and compliance with hotel procedures. The candidate should also possess strong communication, organizational, and multitasking skills, proficiency in Microsoft Office applications, familiarity with hotel services, and preferably at least one year of experience in a similar role. Knowledge of OPERA is an advantage.

Key responsibilities include maximizing room sales, assisting VIP and pre-registered guests, coordinating with service centers, and maintaining security protocols for room keys. The role also supports operational efficiency through adherence to policies, participation in meetings and training sessions, maintenance of an organized workspace, and escalation of issues when necessary. Night shift duties include processing early arrivals, settling charges, preparing reports, and managing VIP lists.

Additional responsibilities involve complying with company policies, contributing to departmental efficiency, supporting recruitment and talent development initiatives, and upholding brand integrity. Other Standard Responsibilities:Comply with company policies

Work within all pre-set budgetary limits

Drive and contribute to overall departmental efficiency

Motivate and develop team members

Maintain confidentiality of documents, matters, and techniques

Model the company’s culture at all times

Perform other tasks as necessary or required About Us

New World Makati Hotel is a world-class deluxe hotel located in the heart of Makati. With a thoroughly modern vibe and hints of Oriental influence, the hotel features 578 guestrooms and suites with Residence Club executive floor accommodation, a business center, sophisticated dining options, a well-equipped fitness center with sauna and spa, an outdoor swimming pool, and 1,800 square meters of dynamic function space for meetings and conferences.

The hotel is located directly across Greenbelt, the country’s premier lifestyle shopping center. It is also nine kilometers from Ninoy Aquino International Airport and within steps of many embassies, as well as Manila’s top business addresses and upscale shopping venues. New World Makati Hotel is part of

New World Hotels & Resorts properties, designed for discerning business travelers and vacationers and offers deluxe business hotels and resorts in China and Asia destinations. Every New World Hotels & Resorts property provides not only a place to stay but also a gateway from the hustle and bustle of city life.

Guests will discover a world where the experience is always warm and the care is genuine. Indeed, New World Hotels & Resorts properties are known to be retreats for travelers who desire convenience, privacy and the highest standards of comfort and personalized services.