Non-Voice Retail Support Associate ( Open for Beginners)

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Health Insurance, HMO

Competitive pay with incentives

Career development and mentorship opportunities

Collaborative and supportive work environment

Job summary

Caldwell Communications Consultancy Philippines is hiring a Non-Voice Retail Support Associate in Quezon City. This full-time role requires no experience and is open to High School or Senior High School graduates. The associate will provide assistance to customers via chat and email, ensuring satisfaction by resolving inquiries and logging interactions. Benefits include health insurance, competitive pay with incentives, and opportunities for career development in a supportive environment.

Qualifications

• At least High School or Senior High School graduate.
• Customer-focused, detail-oriented and solution-driven.
• Basic computer skills and multitasking.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products, services or accounts.
• Resolve issues efficiently.
• Log all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain service quality and client satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Solution-driven

Basic computer skills

Multitasking

Education

High School / Senior High School graduate

Job description

Non-Voice Retail Support Associate (Open for Beginners)

Caldwell Communications Consultancy Philippines

On‑site – Quezon City; No experience required; High School / Senior High School graduate; Full‑time

Job Description

We are hiring Non‑Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.

Responsibilities

• Respond to customer inquiries via chat or email
• Provide accurate information on products, services or accounts
• Resolve issues efficiently
• Log all interactions in the system
• Escalate complex issues to supervisors
• Maintain service quality and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends and holidays
• Paid training on non‑voice tools and procedures

Requirements

• At least High School or Senior High School graduate
• Customer‑focused, detail‑oriented and solution‑driven
• Basic computer skills and multitasking
• Willing to work onsite in Metro Manila

Benefits

• Health Insurance, HMO
• Competitive pay with incentives
• Career development and mentorship opportunities
• Collaborative and supportive work environment