Chat Support Agent - Freshers are welcome!

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive pay with incentives

Career development opportunities

Health insurance (HMO)

Medical reimbursement

Job summary

A communications consultancy in Quezon City is looking for Chat Support Agents, welcoming freshers with no experience. The role involves assisting customers via chat and email while ensuring high-quality service. Candidates should be high school graduates, customer-focused, and able to multitask. The position offers competitive pay, performance incentives, and paid training from Day 1, along with health insurance. Opportunities for career growth in a supportive environment are also provided.

Qualifications

• Customer-focused and solution-driven attitude.
• Must be detail-oriented with basic computer skills.
• Willingness to work onsite in Metro Manila.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products and services.
• Resolve issues efficiently and log all interactions.
• Escalate complex issues to supervisors.

Skills

Customer-focused

Detail-oriented

Basic computer skills

Multitasking

Education

High School or Senior High School graduate

Tools

Chat platforms

Job description

Chat Support Agent – Freshers Welcome!

Caldwell Communications Consultancy Philippines

On-site – Quezon City

Full-time position. No experience required; high school or senior high school graduate.

About Caldwell Communications

Caldwell Communications is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment.

Job Description

We are hiring Non-Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.

Responsibilities

• Respond to customer inquiries via chat or email
• Provide accurate information on products, services, or accounts
• Resolve issues efficiently
• Log all interactions in the system
• Escalate complex issues to supervisors
• Maintain service quality and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on non-voice tools and procedures

Requirements

• High School or Senior High School graduate
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and multitasking
• Willing to work onsite in Metro Manila

Benefits

• Competitive pay with incentives
• Career development and mentorship opportunities
• Collaborative and supportive work environment
• Health insurance (HMO)
• Medical reimbursement

Apply Now

Kickstart your non-voice customer service career at Caldwell and help clients through email and chat while growing professionally.