Open for Fresh Grad - Chat/Email - (Pure Non-Voice) - Customer Service Representative

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

HMO

Job summary

A customer service consultancy is seeking Fresh Graduates for the role of Customer Service Representative specializing in chat and email support in Quezon City. The position requires excellent written communication skills, multitasking abilities, and a customer-focused attitude. Responsibilities include resolving customer inquiries efficiently and documenting interactions. This full-time, on-site job offers a chance to build a career in customer service without voice calls. Health insurance and other benefits are included.

Qualifications

• Must have good grammar and spelling skills.
• Capability to manage multiple inquiries simultaneously.
• Basic knowledge of computer usage and CRM systems required.

Responsibilities

• Assist customers through live chat and email effectively.
• Provide accurate product and account information.
• Document interactions and customer records diligently.

Skills

Good grammar, spelling, and sentence construction

Ability to multitask and handle multiple chat conversations simultaneously

Basic computer skills and familiarity with chat/email tools or CRM systems

Strong problem-solving and attention to detail

Customer-focused mindset and professional tone

Education

High/Senior High School

Tools

Zendesk

Freshdesk

Salesforce

Job description

Open for Fresh Grad - Chat/Email - (Pure Non-Voice) - Customer Service Representative

Caldwell Communications Consultancy Philippines

On-site - Quezon City Fresh Graduate/Student High/Senior High School Full-time

Job Description

The Chat & Email Support Representative is responsible for assisting customers through live chat and email channels only. This role focuses on delivering accurate information, resolving customer concerns efficiently, and maintaining a high level of written communication professionalism—without handling phone calls.

Government Mandated Benefits

Medical Reimbursement

Insurance Health & Wellness

Health Insurance, HMO

Key Responsibilities

• Respond to customer inquiries via live chat and email in a timely and professional manner
• Provide product, service, or account-related information clearly and accurately
• Resolve customer issues, complaints, or requests by following company guidelines
• Document interactions and update customer records properly
• Escalate complex concerns to the appropriate team when necessary
• Maintain quality, accuracy, and productivity standards
• Follow data privacy, security, and compliance policies at all times

Required Skills & Qualifications

• Good grammar, spelling, and sentence construction
• Ability to multitask and handle multiple chat conversations simultaneously
• Basic computer skills and familiarity with chat/email tools or CRM systems
• Strong problem-solving and attention to detail
• Customer-focused mindset and professional tone

Preferred Qualifications

• Previous experience in chat or email support
• Familiarity with customer service platforms (e.g., Zendesk, Freshdesk, Salesforce)
• Ability to work independently with minimal supervisionr
• Non-voice / back-office setup
• Can be office-based or remote (depending on company policy)
• Shift-based schedule may include weekends or holidays

Working Location

Open to on-site – Quezon City. Remote options may be available dependent on company policy.

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