Customer Care Representative - Non-Voice Agent

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

An open, friendly, and professional work environment

Performance incentives

13th Month Pay

HMO with 3 free beneficiaries

20% ND Maternity/Paternity Leave

Retirement/Life Insurance

Work-life balance programs

Job summary

A customer service firm is seeking a Customer Care Representative - Non-Voice Agent in Quezon City. This full-time position requires a High School or Senior High School education, and no prior experience is necessary. Responsibilities include communicating with customers, resolving issues, and matching customer demands to products. The role offers benefits like HMO, retirement insurance, and opportunities for career growth.

Qualifications

• No experience required.
• No experience required.
• Willingness to learn and grow.

Responsibilities

• Communicates with customers on the phone or by written correspondence to address concerns.
• Resolves customer issues on the first contact whenever possible.
• Matches customers’ demands to clients’ products, solutions, and services.
• Uses influencing abilities to recover from objections.
• Communicates specific information to clients and shares understanding with colleagues.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

High School or Senior High School

Job description

Customer Care Representative - Non-Voice Agent

Company: Caldwell Communications Consultancy Philippines

Location: On-site – Quezon City

Employment Type: Full-time

Requirements: High School or Senior High School. No experience required.

Responsibilities

• Communicates with customers on the phone or by written correspondence to address concerns.
• Resolves customer issues on the first contact whenever possible without transferring the caller.
• Matches customers’ demands to clients’ products, solutions, and services.
• Uses settlement and influencing abilities to recover from objections and achieve customer buy‑in.
• Communicates specific information to internal and external clients and shares understanding with colleagues.

What We Offer

• An open, friendly, and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• 13th Month Pay.
• HMO with 3 free beneficiaries on Day One.
• 20% ND Maternity/Paternity Leave.
• Opportunity for rapid career growth for top performers.
• Retirement/Life Insurance for qualified staff.
• Work‑life balance processes and programs.

Application

Apply now! No experience required.