E-Commerce Chat Support Specialist (Non-Voice)

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance, HMO

Competitive pay and incentives

Opportunities for career growth

Supportive work environment

Job summary

A consultancy firm is seeking an E-Commerce Chat Support Specialist to provide non-voice support to customers. Responsibilities include handling inquiries, assisting with orders, and providing product information. Ideal candidates are high school graduates with strong English communication skills and a customer-centric attitude. This full-time position based in Mandaluyong offers competitive pay and opportunities for career growth.

Qualifications

• High School or Senior High School graduate required, college preferred.
• Strong English communication skills essential.
• Must be customer-focused and detail-oriented.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide product and pricing information.
• Assist with orders, returns, and exchanges.
• Maintain accurate records of transactions.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer skills

Multitasking skills

Education

High School or Senior High School graduate

College preferred

Job description

E-Commerce Chat Support Specialist (Non-Voice)

Caldwell Communications Consultancy Philippines

Location: On-site, Mandaluyong

Employment Type: Full-time

Education: High/Senior High School (No Exp Required)

Job Description

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.

Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide product and pricing information
• Assist with orders, returns, and exchanges
• Maintain accurate records of transactions
• Escalate complex issues to supervisors
• Meet quality, productivity, and customer satisfaction standards

Schedule & Training

• Shifts may include nights, weekends, and holidays
• Paid training on retail systems and processes

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer and multitasking skills
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Opportunities for career growth and skill development
• Supportive, team-oriented work environment

Benefits

• Medical Reimbursement
• Health Insurance, HMO