Non-Voice Flight Ticketing Position – Chat & Email (Entry-Level)

Caldwell Communications Consultancy Philippines; Pasay; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance, HMO

HMO

Job summary

A travel consultancy is seeking candidates for an Entry-Level Non-Voice Flight Ticketing Position in Pasay. The role involves handling travel-related inquiries via phone, email, or chat, assisting clients with bookings, and providing accurate information on travel options. Ideal candidates will be High School graduates with strong English communication skills and a customer-focused attitude. Competitive compensation and a supportive team culture are offered in this on-site position.

Qualifications

• Graduate of High School or Senior High School (College preferred).
• Excellent English communication and attention to detail required.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Excellent English communication

Attention to detail

Customer-focused

Problem-solving skills

Basic computer knowledge

Multitasking ability

Education

High School or Senior High School graduate

College degree preferred

Job description

Non-Voice Flight Ticketing Position – Chat & Email (Entry-Level)

Caldwell Communications Consultancy Philippines

On-site - Pasay No Exp Required High/Senior High School Full-time

Job Description

Handle travel-related inquiries via phone, email, or chat. Assist clients with bookings, modifications, or cancellations. Provide accurate information on travel options, schedules, and promotions. Record all interactions and maintain up-to-date documentation. Escalate complex cases to supervisors. Meet service quality and customer satisfaction goals.

Benefits

• Medical Reimbursement
• Government Mandated Benefits
• Insurance Health & Wellness: Health Insurance, HMO

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities