Travel Account Representative | Chat & Email Support + Competitive Salary

Caldwell Communications Consultancy Philippines; Navotas; On-site; PHP 240,000 - 320,000; Full time

Job summary

Caldwell Communications Consultancy Philippines is seeking a Travel Account Representative to handle chat and email support for travel inquiries. You will assist clients with bookings, modifications, and cancellations, while delivering accurate information and maintaining clear records.

The role requires enthusiasm for travel, strong English communication, and attention to detail. Successful applicants will work on-site in Navotas, Manila, with rotating shifts and paid training.

Qualifications

• At least a high school or senior high school diploma.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and ability to multitask.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

English communication

Attention to detail

Customer service

Multitasking

Problem solving

Education

High School / Senior High School

Job description

Travel Account Representative | Chat & Email Support + Competitive Salary

Caldwell Communications Consultancy Philippines

On-site - Navotas No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

Customer Service Representative - Travel

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities:

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training:

• Rotating shifts including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements:

• At least High School or Senior High School graduate
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

Competitive compensation and incentives

Exposure to travel accounts and professional development

Supportive team culture and mentorship opportunities

English Language Customer Service Scheduling Interpersonal Skills Call Centre

Preview

HR Manager Caldwell Communications Consultancy Philippines