Chat Support Role -Hotel Booking Specialist-Fast Hiring Process

Caldwell Communications Consultancy Philippines; Malabon; On-site; PHP 279,000 - 357,120; Full time

Benefits offered by this job

Paid training

Health insurance

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for Hotel Reservations in Metro Manila. You will handle guest inquiries, assist with bookings, cancellations, and modifications, and provide accurate hotel details.

The role requires basic computer literacy and a customer-focused approach, with on-site work in Malabon. We offer paid training, competitive pay with incentives, and opportunities for career growth within a supportive team environment.

Qualifications

• High School or Senior High School graduate.
• Customer-focused and detail-oriented.
• Basic computer literacy.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Chat

Customer service

Detail-oriented

Basic computer literacy

Education

High School Diploma

Job description

Chat Support Role -Hotel Booking Specialist-Fast Hiring Process

Caldwell Communications Consultancy Philippines

On-site - Malabon No Exp Required High/Senior High School Full-time

Chat

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

Customer Service Representative – Hotel Reservations

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities:

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements:

• At least High School or Senior High School graduate
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment