Flight Reservation Specialist-Non-Voice Account-Up to 28k

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Competitive compensation and bonuses

Training from Day 1 and career growth

Accessibility and team mentorship

Job summary

Caldwell Communications Consultancy Philippines is hiring a Flight Reservation Specialist for a non-voice travel account in Metro Manila. The role requires no prior experience, a high school diploma, and strong English communication.

Training will cover travel systems, with rotating shifts including nights and weekends. You will handle flight-related inquiries, assist with bookings and changes, provide accurate travel information, and ensure documentation is up to date while meeting quality

Qualifications

• High school diploma or equivalent required.
• Excellent English communication skills and attention to detail.
• Customer-focused mindset with strong problem-solving abilities.
• Basic computer knowledge and ability to multitask.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors as needed.
• Meet service quality and customer satisfaction goals.

Skills

English fluency

Attention to detail

Customer focus

Problem solving

Education

High School or Senior High School graduate

Job description

Flight Reservation Specialist-Non-Voice Account-Up to 28k

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

• Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

• Health Insurance, HMO

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities:

Handle travel-related inquiries via phone, email, or chat

Assist clients with bookings, modifications, or cancellations

Provide accurate information on travel options, schedules, and promotions

Record all interactions and maintain up-to-date documentation

Escalate complex cases to supervisors

Meet service quality and customer satisfaction goals

Schedule & Training:

Rotating shifts including nights, weekends, and holidays

Paid training on travel systems and company procedures

Requirements:

At least High School or Senior High School graduate

Excellent English communication and attention to detail

Customer-focused with problem-solving skills

Basic computer knowledge and multitasking ability

Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities