Chat/Email Support-Airline Booking Associate-Open for HS Grad

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training from Day 1

Job summary

Caldwell Communications Consultancy Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. You will ensure smooth bookings, provide accurate information, and deliver excellent customer experiences.

Ideal candidates are High School graduates with excellent English, strong attention to detail, and a customer-focused mindset. This onsite role in Metro Manila offers paid training, rotating shifts, and opportunities for growth within

Qualifications

• At least High School or Senior High School graduate.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Skills

Customer service

English proficiency

Attention to detail

Multitasking

Problem solving

Education

High School diploma

Job description

Chat/Email Support-Airline Booking Associate-Open for HS Grad

Caldwell Communications Consultancy Philippines

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative – Travel

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities:

Handle travel-related inquiries via phone, email, or chat

Assist clients with bookings, modifications, or cancellations

Provide accurate information on travel options, schedules, and promotions

Record all interactions and maintain up-to-date documentation

Escalate complex cases to supervisors

Meet service quality and customer satisfaction goals

Schedule & Training:

Rotating shifts including nights, weekends, and holidays

Paid training on travel systems and company procedures

Requirements:

At least High School or Senior High School graduate

Excellent English communication and attention to detail

Customer-focused with problem-solving skills

Basic computer knowledge and multitasking ability

Onsite availability in Metro Manila

Why Join Us

Competitive compensation and incentives

Exposure to travel accounts and professional development

Supportive team culture and mentorship opportunities

English Language Customer Service Interpersonal Skills Call Centre

Tips

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HR Manager Caldwell Communications Consultancy Philippines