Non-Voice Account | Travel Customer Service Representative | Beginner-Friendly
Caldwell Communications Consultancy Philippines
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Caldwell Communications Consultancy Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. You'll help with bookings, provide accurate information, and ensure smooth experiences for travelers.
This on-site role in Metro Manila offers paid training Day 1, performance incentives, and opportunities for growth in a supportive, people-first BPO environment.
Qualifications
- At least High School or Senior High School graduate.
- Excellent English communication and attention to detail.
- Customer-focused with problem-solving skills.
- Basic computer knowledge and multitasking ability.
Responsibilities
- Handle travel-related inquiries via phone, email, or chat.
- Assist clients with bookings, modifications, or cancellations.
- Provide accurate information on travel options, schedules, and promotions.
- Record all interactions and maintain up-to-date documentation.
- Escalate complex cases to supervisors.
- Meet service quality and customer satisfaction goals.
Skills
Education
Job description
Caldwell Communications Consultancy Philippines
On-site - Caloocan Fresh Graduate/Student High/Senior High School Full-time
Medical Reimbursement
Health Insurance, HMO
Customer Service Representative – Travel
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.
Responsibilities:
Handle travel-related inquiries via phone, email, or chat
Assist clients with bookings, modifications, or cancellations
Provide accurate information on travel options, schedules, and promotions
Record all interactions and maintain up-to-date documentation
Escalate complex cases to supervisors
Meet service quality and customer satisfaction goals
Schedule & Training:
Rotating shifts including nights, weekends, and holidays
Paid training on travel systems and company procedures
Requirements:
At least High School or Senior High School graduate
Excellent English communication and attention to detail
Customer-focused with problem-solving skills
Basic computer knowledge and multitasking ability
Onsite availability in Metro Manila
Why Join Us
Competitive compensation and incentives
Exposure to travel accounts and professional development
Supportive team culture and mentorship opportunities
Start your career in travel customer service at Caldwell and create smooth experiences for clients.
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