Non-Voice Account | Travel Customer Service Representative | Beginner-Friendly

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

Health Insurance

HMO

Job summary

Caldwell Communications Consultancy Philippines is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. You'll help with bookings, provide accurate information, and ensure smooth experiences for travelers.

This on-site role in Metro Manila offers paid training Day 1, performance incentives, and opportunities for growth in a supportive, people-first BPO environment.

Qualifications

• At least High School or Senior High School graduate.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

English communication

Customer service

Attention to detail

Multitasking

Basic computer skills

Education

High School / Senior High School graduate

Job description

Non-Voice Account | Travel Customer Service Representative | Beginner-Friendly

Caldwell Communications Consultancy Philippines

On-site - Caloocan Fresh Graduate/Student High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative – Travel

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities:

Handle travel-related inquiries via phone, email, or chat

Assist clients with bookings, modifications, or cancellations

Provide accurate information on travel options, schedules, and promotions

Record all interactions and maintain up-to-date documentation

Escalate complex cases to supervisors

Meet service quality and customer satisfaction goals

Schedule & Training:

Rotating shifts including nights, weekends, and holidays

Paid training on travel systems and company procedures

Requirements:

At least High School or Senior High School graduate

Excellent English communication and attention to detail

Customer-focused with problem-solving skills

Basic computer knowledge and multitasking ability

Onsite availability in Metro Manila

Why Join Us

Competitive compensation and incentives

Exposure to travel accounts and professional development

Supportive team culture and mentorship opportunities

Start your career in travel customer service at Caldwell and create smooth experiences for clients.