Non-Voice Hotel Reservation Associate-HS Graduate

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

Health Insurance

Paid Training

Career Growth

Incentives

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Service Representative for hotel reservations in Metro Manila. You will handle guest inquiries, bookings, modifications, and cancellations, providing accurate details and pricing while maintaining guest satisfaction.

We offer paid training, performance-based incentives, and opportunities for career growth in a supportive, team-oriented environment.

Qualifications

• At least High School or Senior High School graduate.
• Customer-focused and detail-oriented.
• Basic computer literacy.
• Willing to work onsite in Metro Manila.

Responsibilities

• Handle reservations via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma / Senior High School

Tools

Hotel reservation systems

CRM software

Basic computer literacy

Job description

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required High/Senior High School Full-time

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative – Hotel Reservations

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities:

Handle reservation inquiries via phone, chat, or email

Assist with booking, modification, and cancellation requests

Provide accurate hotel details, pricing, and amenities

Document interactions in the system

Escalate complex cases to supervisors

Maintain quality and satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on hotel reservation systems and company processes

Requirements:

At least High School or Senior High School graduate

Customer-focused and detail-oriented

Basic computer literacy

Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment

English Language Customer Service Scheduling Interpersonal Skills Call Centre

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HR Manager Caldwell Communications Consultancy Philippines

Active within three days

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