Chat & Email Specialist - Flight Reservation Specialist - Easy Application Process

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Paid training

Career growth

Incentives

Supportive culture

Job summary

Caldwell Communications Consultancy Philippines is hiring for a Chat & Email Specialist – Flight Reservation role in Quezon City. No experience required; on-site position offering paid training and career growth in a service-driven environment.

Responsibilities include handling travel inquiries, assisting with bookings and changes, and delivering accurate travel information to ensure smooth customer experiences. Nights/weekends rotations are possible.

Qualifications

• High school or senior high school graduate.
• Excellent English communication and attention to detail.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Excellent English

Attention to detail

Customer-focused

Problem-solving

Multitasking

Basic computer skills

Education

High School/Senior High School diploma

Job description

Chat & Email Specialist - Flight Reservation Specialist - Easy Application Process

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative – Travel

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities:

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain up-to-date documentation
• Escalate complex cases to supervisors
• Meet service quality and customer satisfaction goals

Schedule & Training:

Rotating shifts including nights, weekends, and holidays

Paid training on travel systems and company procedures

Requirements:

• At least High School or Senior High School graduate
• Excellent English communication and attention to detail
• Customer-focused with problem-solving skills
• Basic computer knowledge and multitasking ability
• Onsite availability in Metro Manila

Why Join Us

• Competitive compensation and incentives
• Exposure to travel accounts and professional development
• Supportive team culture and mentorship opportunities

English Language Customer Service Scheduling Interpersonal Skills Call Centre