Customer Service Representative | Ticketing Agent | Weekends OFF

Caldwell Communications Consultancy Philippines; Navotas; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive compensation and incentives

Exposure to travel accounts

Professional development opportunities

Supportive team culture

Job summary

A dynamic consultancy firm in Navotas is hiring Travel Customer Service Representatives to assist clients with travel inquiries. The role includes handling bookings and providing accurate information while meeting customer satisfaction goals. Ideal candidates should have a High School diploma, excellent English communication skills, and a customer-focused approach. This full-time, on-site role offers competitive compensation and professional development opportunities.

Qualifications

• High School or Senior High School graduate required.
• Excellent English communication skills necessary.
• Customer-focused with strong problem-solving skills.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options and promotions.
• Record all interactions and maintain documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Excellent English communication

Attention to detail

Customer-focused

Problem-solving skills

Basic computer knowledge

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

Caldwell Communications Consultancy Philippines

On-site - Navotas No Exp Required High/Senior High School Full-time

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

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Description

We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.

Responsibilities:

Handle travel-related inquiries via phone, email, or chat

Assist clients with bookings, modifications, or cancellations

Provide accurate information on travel options, schedules, and promotions

Record all interactions and maintain up-to-date documentation

Escalate complex cases to supervisors

Meet service quality and customer satisfaction goals

Schedule & Training:

Rotating shifts including nights, weekends, and holidays

Paid training on travel systems and company procedures

Requirements:

High School or Senior High School graduate (College preferred)

Excellent English communication and attention to detail

Customer-focused with problem-solving skills

Basic computer knowledge and multitasking ability

Onsite availability in Metro Manila

Why Join Us

Competitive compensation and incentives

Exposure to travel accounts and professional development

Supportive team culture and mentorship opportunities

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HR Manager Caldwell Communications Consultancy Philippines

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