Non-Voice Entry Level - HUB

Accenture in the Philippines; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Accenture in the Philippines is seeking a customer-focused Email and Chat Support professional to deliver timely, high-quality service to platform users. The role requires robust communication, quick problem-solving, and strict adherence to data privacy standards.

On-site work in Cubao with rotating shifts, supporting voice or email/chat channels, and a strong emphasis on confidentiality and professionalism in every interaction.

Qualifications

• 6 months voice or email/chat support experience or graduation with/without BPO experience.
• HS graduate or college undergraduate.
• Typing speed and accuracy required.

Responsibilities

• Maintain a customer-first mindset in all interactions.
• Demonstrate empathy, patience, and professionalism when assisting users.
• Deliver a positive customer experience by resolving concerns efficiently and accurately.
• Exhibit excellent verbal and written communication skills.
• Clearly articulate ideas and explain complex concepts in simple terms.
• Practice active listening to fully understand user concerns before providing solutions.
• Protect user privacy and maintain the confidentiality of sensitive information.
• Adhere to company policies and data privacy requirements.
• Handle customer information with the highest level of integrity and professionalism.

Skills

Customer service

Communication

Problem-solving

Data privacy

Education

HS Graduate/College Undergraduate

Job description

Role Overview

Provide timely, high-quality support to platform users by delivering exceptional customer service and effective issue resolution while ensuring compliance with data privacy and confidentiality standards.

Email And Chat Support

SHS/HS Graduate/College Undergraduate with atleast 6 months Voice or Email Chat support experience or;
Graduate with/ without BPO experience;
Confident with typing speed and accuracy;
Willing to work full onsite in Cubao

Key Responsibilities

Customer Service Excellence

• Maintain a customer-first mindset in all interactions.


• Demonstrate empathy, patience, and professionalism when assisting users.


• Deliver a positive customer experience by resolving concerns efficiently and accurately.

Communication Skills

• Exhibit excellent verbal and written communication skills.


• Clearly articulate ideas and explain complex concepts in a simple and understandable manner.


• Practice active listening to fully understand user concerns before providing solutions.

Problem-Solving

• Quickly identify issues and provide effective, practical solutions.


• Utilize analytical thinking, sound judgment, and creativity to resolve user concerns.


• Escalate concerns appropriately when necessary.

Confidentiality and Data Privacy

• Protect user privacy and maintain the confidentiality of sensitive information.


• Adhere to company policies, data privacy requirements, and applicable laws and regulations.


• Handle customer information with the highest level of integrity and professionalism.

Work Arrangement

• Shift Schedule: Rotating Schedule


• Rest Days: Rotating Rest Days


• Work Location: Quezon Cyberpark Tower 3