Customer Service Representative - Non-voice | 1-Day Hiring Process!

Accenture PLC; Quezon City; On-site; PHP 264,000 - 312,000; Full time

Benefits offered by this job

HMO coverage

Performance incentives

Training and certification

Paid sick and vacation leaves

Job summary

Accenture PLC is hiring a Customer Service Representative (Chat/Email Support) to provide timely, high-quality assistance to platform users. You will handle inquiries, resolve issues, and ensure data privacy in a fast-paced BPO environment.

The role requires 6 months of Voice/Chat experience, willingness to work full-time onsite in Quezon City, and flexibility for shifting schedules and holidays.

Qualifications

• SHS/HS graduates and college undergraduates with at least 6 months of Voice BPO or chat/email support experience.
• Chat/Email experience may be BPO or Non-BPO.
• College Graduates are welcome to apply with or without BPO experience.
• Willing to work full-time onsite in Quezon City.
• Amenable to shifting schedules and holiday work.

Responsibilities

• Provide timely, high-quality support to platform users by delivering exceptional customer service and effective issue resolution.
• Maintain data privacy and confidentiality in all customer interactions.
• Communicate clearly and professionally with users across chat and email.
• Handle inquiries and resolve issues to improve user satisfaction.

Skills

Voice/Chat support

Communication skills

Problem-solving

Data privacy

Education

High School Graduate

College Undergraduate

College Graduate

Job description

Our openings can fill quickly. You may walk in directly at any of our Career Hubs, Monday to Friday, 9:00 AM to 6:00 PM (except holidays):

Quezon City

3rd Floor, Gateway Mall, Cubao (Near Smart Araneta Coliseum)

Mandaluyong City

Ground Floor, Robinsons Cybergate 1, Boni Avenue (Near MRT Boni Station)

Customer Service Representative (Chat/Email Support)

Provide timely, high-quality support to platform users by delivering exceptional customer service and effective issue resolution while ensuring compliance with data privacy and confidentiality standards.

Key Responsibilities:

• Customer Service Excellence

• Communication Skills

• Problem-Solving

• Confidentiality and Data Privacy

About You: The ideal candidate will have the following skills and experience:

• SHS/HS Graduates and College Undergraduates with at least 6 months of Voice BPO or Chat/Email Support experience

• Chat/Email experience may be BPO or Non-BPO

• College Graduates are welcome to apply with or without BPO experience

• Willing to work full-time onsite in Quezon City

• Amenable to shifting schedules and holiday work.

Join Accenture and be part of a team that's helping organizations innovate, adapt, and reinvent the future.

What's in it for you?

Start your Accenture journey and enjoy a wide range of benefits and perks, including:

• HMO coverage (medical, dental, mental health) from day 1 of employment*

• Allowances, company bonuses, and performance incentives*

• Company-sponsored training, upskilling and certification*

• Paid Sick and Vacation Leaves*

*Terms and conditions apply