CSR - Chat support / Messaging Account

Alorica; Quezon City; On-site; PHP 212,040 - 312,480; Full time

Benefits offered by this job

Competitive salary

Health Insurance

Paid training

Flexible hours

Job summary

A leading BPO company in Quezon City is hiring Chat Support Representatives. This on-site position requires Senior High School graduates, with no prior experience necessary. Key responsibilities include responding to customer inquiries via chat and providing accurate information on products. The role offers a competitive salary up to P28,000 along with health insurance and paid training. Join us to ensure a positive customer experience and maintain satisfaction through effective communication.

Qualifications

• Must be a Senior High School Graduate.
• No experience required; fresh graduates are welcome.
• Willing to work on-site in Quezon City.

Responsibilities

• Respond to customer inquiries via chat.
• Document customer interactions accurately.
• Resolve customer concerns professionally.

Skills

Communication skills

Customer service orientation

Education

Senior High School graduate

Job description

Overview

On-site - Quezon City. No experience required. High/Senior High School graduates accepted. Full-time.

Position

Position: Chat Support Representative

Account Type: Non-Voice / Messaging Support

Key Responsibilities

• Respond to customer inquiries via chat or messaging tools
• Provide accurate information about products, services, and policies
• Resolve customer concerns efficiently and professionally
• Handle multiple conversations simultaneously
• Document customer interactions in the system
• Follow company guidelines and quality standards
• Escalate complex issues when necessary
• Maintain customer satisfaction and positive experience

Qualifications

• Must be SHS Graduate
• With or without BPO experience
• Willing to work on site at Quezon City
• Non-voice account (chat support)
• Paid training
• HMO & leave benefits

Compensation and Benefits

• Competitive salary package up to P19,000 - P28,000
• Health Insurance, HMO
• Job Training
• Flexible Hours

Working Location

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• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for

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