Chat and Email Support (Non-Voice) - Customer Service Representative

Telesys BPO; Caloocan; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Paid vacation and sick leave

Opportunities for promotion and career development

Wellness programs and exclusive employee discounts

Job summary

Telesys BPO is seeking a Chat and Email Support Customer Service Representative in Caloocan, Philippines. This full-time, on-site role involves handling customer inquiries and providing excellent service as the first point of contact. Candidates should be High School graduates, possess strong communication skills, and be adaptable to shifting schedules. The position offers competitive salary, performance bonuses, and opportunities for career development in a supportive workplace environment.

Qualifications

• High School graduate (college level or degree is an advantage).
• Strong communication skills—both written and verbal.
• Open to applicants with or without BPO experience.
• Ability to work in a fast-paced, high-volume call environment.

Responsibilities

• Serve as the first point of contact for our customers.
• Handle inquiries, resolve concerns, and deliver top-tier service.

Skills

Strong communication skills

Customer service experience

Ability to work in a fast-paced environment

Education

High School graduate

Job description

Chat and Email Support (Non-Voice) - Customer Service Representative

Telesys BPO

On-site - Caloocan No Exp Required High/Senior High School Full-time

Position: Call Center Agent/CSR

Job Type: Full-Time | Shift Schedule

Location: Within Metro Manila

We’re looking for dedicated and customer-focused individuals to join our team as CSR for the non-voice Account. In this role, you’ll serve as the first point of contact for our customers—handling inquiries, resolving concerns, and delivering top-tier service with every interaction.

What We Offer

• Competitive salary with performance-based incentives
• Paid vacation and sick leave
• Opportunities for promotion and career development
• Wellness programs and exclusive employee discounts
• A diverse, inclusive, and supportive workplace

Ready to Start?

• Apply today and become part of a company that values customer care and employee growth.
• Join our team and start making an impact—one call at a time.
• High School graduate (college level or degree is an advantage)
• Strong communication skills—both written and verbal
• Open to applicants with or without BPO experience
• Ability to work in a fast-paced, high-volume call environment
• Customer service experience is a plus (training provided)
• Amenable to work shifting schedules, including nights, weekends, and holidays

Employee Recognition and Rewards: Performance Bonus

Government Mandated Benefits: Company Equipment, Open Workspace

Professional Development: Job Training