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Crescendo Staffing And Business Consulting Inc.; Metro Manila; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Job Training

Sick Leave

Vacation Leave

Job summary

Crescendo Staffing And Business Consulting Inc. in the Philippines is seeking a Call Center Representative for Voice & Non-Voice support (chat & email). You will communicate with customers through calls, chat, email, and ticketing systems, and provide information and issue resolution.

Location options include Bridgetowne, Pasig, Moa, QC, Alphaland; Employment Type: Full-time, Onsite; Schedule: Shifting. The role rewards accuracy and customer satisfaction and offers growth through training and

Qualifications

• Detail-oriented and customer-focused
• Strong communication skills
• Ability to multi-task and use ticketing systems

Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and escalate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.

Job description

Job Description

Benefits

Employee Recognition and Rewards

• Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

• Job Training

Time Off & Leave

• Sick Leave, Vacation Leave

Description

Benefits:

Employee Recognition and Rewards

• Equity Incentive Plan, Commission, Performance Bonus

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

• Job Training

Time Off & Leave

• Sick Leave, Vacation Leave

Description

WAVE 1:

Call Center Representative - Voice & Non-Voice (Chat & Email Support)

We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls , chat, email, and ticketing systems—no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.

• Location: Bridgetowne / Pasig / Moa / QC / Alphaland etc
• Employment Type: Full-time | Onsite
• Schedule: Shifting Schedule

Key Responsibilities

• Respond to customer inquiries via calls, chat, email, and messaging platforms.
• Provide accurate information regarding products/services.
• Resolve customer concerns and elevate issues when necessary.
• Process requests such as account updates, order tracking, and troubleshooting.
• Meet performance metrics including response time, accuracy, and customer satisfaction.