Email Chat Support Representative (Pure Non-Voice No-Calls) Paid Training

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage starting Day 1

Monthly Allowances & Performance Bonuses

Opportunities for Career Advancement

13th Month Pay

Paid Training and Paid Time Off

Fun Company Events and Team Celebrations

Team events

Job summary

A leading communications consultancy in Mandaluyong is seeking an Email Chat Support Representative. This full-time role includes assisting customers through chat and email, offering competitive salary packages, career advancement opportunities, and benefits from day one, such as HMO coverage and performance bonuses. Candidates should be high school graduates, reliable, and enthusiastic about making an impact in a non-voice support role.

Qualifications

• No previous experience required.
• BPO experience is a plus but not necessary.
• Must be willing to work onsite.

Responsibilities

• Provide support by resolving customer concerns via chat and email.
• Maintain accurate records in the internal system.
• Ensure customer satisfaction by addressing issues professionally.
• Stay informed on company products, policies, and processes.
• Collaborate with the team for continuous improvement and success.

Skills

Organizational Skills

Customer Service

Problem Solving

Strong Work Ethic

Call centre

Education

High School Graduate or Higher

Job description

Email Chat Support Representative (Pure Non-Voice No-Calls) Paid Training

Caldwell Communications Consultancy Philippines

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

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Now Urgent Hiring!!

• This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call center) setting.
• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.

Jumpstart Your Career with Us – Be the Difference We're Looking For

Are you ready to grow, shine, and make an impact?

We're on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If you're someone who thrives in a voice or non-voice role, wants stability, and values growth — this is your sign to apply.

What You’ll Get From Us:

• Competitive Salary Package
• HMO Coverage starting Day 1
• Monthly Allowances & Performance Bonuses
• Opportunities for Career Advancement
• 13th Month Pay and Regular Salary Increases
• Paid Training and Paid Time Off
• Fun Company Events and Team Celebrations

What You'll Be Doing:

• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account
• Maintain accurate and updated records in our internal system
• Ensure customer satisfaction by resolving issues professionally and efficiently
• Stay informed on company products, policies, and processes
• Collaborate with the team for continuous improvement and success

You're a Great Fit If You:

• Are a high school graduate or higher (college undergrads welcome)
• BPO experience is a plus but not required
• Willing to work onsite
• Are willing to attend on-site interviews
• Are a fresh grad excited to build a career

Work Schedule:

• Full-time | 8-hour shifts
• Weekdays Only – Enjoy your weekends off

Organizational Skills English Language Customer Service Problem Solving Call Centre Strong Work Ethic

Preview

HR Manager Caldwell Communications Consultancy Philippines

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