Non-Voice Entry Level - HUB

Accenture PLC; Quezon City; On-site; PHP 288,000 - 384,000; Full time

Job summary

Accenture PLC seeks an Email and Chat Support specialist to deliver timely, high-quality assistance to platform users. The role requires empathy, clear communication, and effective problem-solving to resolve issues while upholding data privacy standards.

The position is onsite in Cubao with rotating shifts and rest days. Candidates with 6 months of voice or email/chat support experience or graduates are welcome to apply.

Qualifications

• SHS/HS graduate or college undergraduate with at least 6 months voice or email/chat experience.
• Typing speed and accuracy.
• Willing to work full onsite in Cubao.

Responsibilities

• Provide timely, high-quality support to platform users.
• Demonstrate empathy, patience, and professionalism when assisting users.
• Resolve concerns efficiently and accurately.
• Escalate concerns appropriately when necessary.

Skills

Customer Service

Communication

Problem Solving

Data Privacy

Education

SHS/HS Graduate or College Undergraduate

Job description

Email And Chat Support

Role Overview

Provide timely, high-quality support to platform users by delivering exceptional customer service and effective issue resolution while ensuring compliance with data privacy and confidentiality standards.

Key Responsibilities

Customer Service Excellence

• Maintain a customer-first mindset in all interactions.
• Demonstrate empathy, patience, and professionalism when assisting users.
• Deliver a positive customer experience by resolving concerns efficiently and accurately.

Communication Skills

• Exhibit excellent verbal and written communication skills.
• Clearly articulate ideas and explain complex concepts in a simple and understandable manner.
• Practice active listening to fully understand user concerns before providing solutions.

Problem-Solving

• Quickly identify issues and provide effective, practical solutions.
• Utilize analytical thinking, sound judgment, and creativity to resolve user concerns.
• Escalate concerns appropriately when necessary.

Confidentiality and Data Privacy

• Protect user privacy and maintain the confidentiality of sensitive information.
• Adhere to company policies, data privacy requirements, and applicable laws and regulations.
• Handle customer information with the highest level of integrity and professionalism.

Work Arrangement

• Shift Schedule: Rotating Schedule
• Rest Days: Rotating Rest Days
• Work Location: Quezon Cyberpark Tower 3

Email And Chat Support

SHS/HS Graduate/College Undergraduate with atleast 6 months Voice or Email Chat support experience or;

Graduate with/ without BPO experience;

Confident with typing speed and accuracy

Willing to work full onsite in Cubao

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’sRecruiting and Hiring Statementfor more information on how we process your data during the Recruiting and Hiring process.