Non-Voice Customer Support Specialist

TEMU; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

TEMU in Ortigas Center, Pasig, is seeking a detail‑oriented Non-Voice Customer Support Specialist to join our growing team. You will handle written customer inquiries, provide guidance, and take ownership of cases to resolution, delivering a positive experience.

Fresh graduates are welcome; night shifts, rotating schedules, weekends and holidays may be required. Strong written English and data-entry accuracy are valued as you help customers with orders and returns.

Qualifications

• High school diploma or equivalent; college degree is an advantage.
• Customer service experience is a plus; fresh graduates welcome.
• Strong written English and accurate data-entry skills.
• Careful, organized, and detail-oriented approach.
• Willingness to learn and adapt in a fast-paced environment.
• Flexible to work night shifts, weekends, and holidays.

Responsibilities

• Respond to customer inquiries about orders, returns, and general concerns via written communication.
• Provide general support and guidance to help customers find information.
• Take ownership of assigned cases and follow through until resolved.
• Listen with patience and empathy; escalate complex issues when needed.
• Follow established processes while maintaining accuracy and a positive customer experience.

Skills

Customer service

Written English

Data entry

Detail-oriented

Education

High school diploma

College degree

Job description

About the Role

We're looking for a detail-oriented and customer-focused Non-Voice Customer Support Specialist to join our growing team.

In this role, you'll assist customers through written communication, handle inquiries, and help resolve customer concerns.

We value candidates who already have experience in customer service or customer support, especially those familiar with handling customer inquiries and resolving issues. If you have relevant experience and are looking for your next opportunity, we'd love to hear from you.

Before You Apply

• Work Location: This is a fully on-site position based in Ortigas Center.

• Work Schedule: Night shifts, rotating schedules, weekends, and holidays may be required.

• Experience: Candidates with customer service, customer support, or BPO experience are strongly encouraged to apply.Fresh graduates and candidates from other backgrounds with strong communication skills and a willingness to learn are also welcome to be considered.

Be Part of Our Growing Team

We're building a team that values responsibility, teamwork, and a customer-first mindset. If you enjoy helping customers and take pride in delivering quality support, this could be a great opportunity to take the next step in your career.

Key Responsibilities

• Respond to customer inquiries about orders, returns, and other general concerns through written communication.

• Provide general support and guidance to help customers find the information they need.

• Take ownership of assigned customer cases and follow through until they are resolved.

• Listen to customer concerns, approach each case with patience and empathy, and elevate more complex issues when necessary.

• Follow established processes while maintaining accuracy and a positive customer experience.

About You

We believe that a positive attitude, willingness to learn, and a sense of responsibility are just as important as experience.

You may be a great fit if you have

• A high school diploma or equivalent; a college education or degree is an advantage.

• Customer service experience is a plus, but fresh graduates and candidates from other backgrounds are welcome to apply.

• Good written English communication skills and accurate data-entry skills.

• A careful, organized, and detail-oriented approach to work.

• The ability to follow procedures, manage tasks responsibly, and meet deadlines.

• The willingness to learn, adapt, and work in a fast-paced environment.

• Flexibility to work rotating shifts, including night shifts, weekends, and holidays.