Customer Support Specialist (Voice and Non-Voice)

SPi Global (now Straive); Naga; On-site; PHP 268,000 - 357,000; Full time

Job summary

Straive is seeking a customer service professional to handle day-to-day support via Email and Chat, with on-site work at the Straive Building in Parañaque. Fresh graduates are welcome to apply and training will be provided.

The role emphasizes high-quality customer interactions, problem resolution, and adherence to team metrics. Shifting schedules require flexibility from applicants.

Qualifications

• College undergraduate or graduate of any course.
• Very good English communication skills, both written and oral.
• Proficient computer navigation skills and comfortable using digital chat platforms.
• Open to working on-site in Pascor Drive, Paranaque City (Shifting schedules).
• Fresh graduates are highly welcome to apply!

Responsibilities

• Provides day-to-day customer service support to customers' needs based on client account services or products.
• Handles assistance primarily through Email and Chat (Voice or Non-Voice).
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Ensures quality support and customer satisfaction to meet team metrics.

Skills

English communication

Digital chat platforms

Computer navigation

Education

Any college degree

Job description

Schedule: Shifting

Work set-up: Onsite

Location: Straive Building, Pascor Drive, Parañaque City (Landmark: Near Duty Free Philippines, across NAIA Terminal 1)

Responsibilities:

• Provides day-to-day customer service support to customers' needs based on client account services or products.
• Handles assistance primarily through Email and Chat (Voice or Non-Voice).
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Ensures quality support and customer satisfaction to meet team metrics.

Qualifications:

• College undergraduate or graduate of any course.
• Very good English communication skills, both written and oral.
• Proficient computer navigation skills and comfortable using digital chat platforms.
• Open to working on-site in Pascor Drive, Paranaque City (Shifting schedules).
• Fresh graduates are highly welcome to apply!