Non-Voice Email & Chat Support Specialist

TASK AGENCIES INC; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

TASK AGENCIES INC in Consolacion, Cagayan de Oro, Misamis Oriental is seeking a full-time Customer Service Representative-Non-Voice to handle inquiries via email, chat, and ticketing systems. This role focuses on high-quality written communication and accurate documentation of customer interactions, contributing to customer satisfaction and loyalty.

Ideal candidates will have prior customer service experience, strong English communication, attention to detail, and the ability to work

Qualifications

• Previous experience in a customer service role, preferably non-voice or email-based.
• Excellent written communication and typing speed.
• Strong attention to detail with multitasking abilities.
• Proficiency in Microsoft Office and basic CRM usage.
• Fluency in English (additional languages advantageous).

Responsibilities

• Respond promptly to inquiries via email, chat, and ticketing systems.
• Resolve issues while maintaining high service quality.
• Document all interactions accurately in the CRM.
• Provide product and service information to customers.
• Process account updates, refunds, and returns.
• Escalate complex issues to the appropriate department.
• Ensure adherence to company policies and guidelines.
• Maintain professional tone in written communications.
• Monitor response times and meet KPIs.
• Collaborate with team members across departments.

Skills

Customer service

Non-voice support

Written communication

CRM systems

Education

High school diploma

Tools

CRM software

Job description

TASK AGENCIES INC in Consolacion, Cagayan de Oro, Misamis Oriental is seeking a full-time Customer Service Representative-Non-Voice to handle inquiries via email, chat, and ticketing systems. This role focuses on high-quality written communication and accurate documentation of customer interactions, contributing to customer satisfaction and loyalty.

Ideal candidates will have prior customer service experience, strong English communication, attention to detail, and the ability to work