Non-Voice Customer Support Specialist (Email & Chat)

AML & GS PLACEMENT ENTERPRISES COMPANY INC; Cagayan de Oro; On-site; PHP 279,000 - 446,000; Full time

Job summary

AML & GS Placement Enterprises Company Inc in Carmen, Cagayan de Oro, Misamis Oriental is seeking a Non-Voice Support professional for a full-time role. You will provide customer service via non-voice channels, including email, chat and ticketing systems, delivering timely, professional, and high-quality assistance.

You will be part of a dedicated customer service team, handling inquiries, documenting interactions, and collaborating with other departments to ensure seamless service and continued

Responsibilities

• Respond promptly to customer inquiries via email, live chat and other non-voice channels
• Provide accurate, professional support to resolve issues
• Document all customer interactions in tracking systems
• Investigate problems and escalate to appropriate departments when necessary
• Maintain detailed records of communications and resolutions
• Follow company policies and quality standards
• Meet or exceed performance targets for response and resolution times
• Collaborate with team members and other departments
• Identify opportunities to improve customer experience and provide feedback
• Assist with other duties to support customer service operations

Job description

AML & GS Placement Enterprises Company Inc in Carmen, Cagayan de Oro, Misamis Oriental is seeking a Non-Voice Support professional for a full-time role. You will provide customer service via non-voice channels, including email, chat and ticketing systems, delivering timely, professional, and high-quality assistance.

You will be part of a dedicated customer service team, handling inquiries, documenting interactions, and collaborating with other departments to ensure seamless service and continued